PRIVACY POLICY

MTC EDUCATION pty Ltd

  1. We respect your privacy
    1. MTC Education Pty Ltd (we, us or our) respects your right to privacy and we are committed to safeguarding the privacy of our customers and website visitors.
    2. This Privacy Policy sets out how we collect and treat your personal information when we are providing our training programs or offering our app and website to you (Services), or when we otherwise interact with you.
    3. Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
  2. Collection of personal information
    1. We will, from time to time, collect and store personal information you enter onto our website or on our app.
    2. The types of personal information we may collect about you, as a user of our app and/or visitor of our website, includes:

      1. your name, phone number, address and email address;

      2. your username and password;

      3. your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;

      4. your content or email preferences and your opinions;

      5. information you provide to us when you respond to surveys and/or promotions;

      6. your credit card information or other payment details (through our third party payment processor);

      7. images of you;

      8. details of products and services we have provided to you and/or that you have enquired about, and our response to you;

      9. support requests submitted to us and our response to you;

      10. information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

      11. additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and

      12. any other personal information requested by us and/or provided by you or a third party.

    3. Sensitive information: is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

    4. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.

  3. How we collect your personal information
    1. We collect personal information from you in a variety of ways, including:

      1. Directly: We may collect personal information about you which you directly provide to us e.g. when you register for an account on our app or website, through the ‘contact us’ form on our website or when you request our assistance via email, or over the telephone;

      2. Indirectly: We may collect personal information about you which you indirectly provide to us while interacting with us, such as e.g. when you use our website, in emails, over the telephone and in your online enquiries; and

      3. Third Parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

  4. Use of your personal information
    1. We may collect, use and hold your personal information to:

      1. provide you with information, updates and our Services and our app and website;

      2. for advertising and marketing, including to make you aware of new and additional products, services and opportunities available to you that we think may be of interest to you;

      3. improve our Services and better understand your needs;

      4. to contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make with us;

      5. for internal record keeping, administrative, invoicing and billing purposes;

      6. for analytics, market research and business development, including to operate and improve our Services and associated applications;

      7. to comply with our legal obligations and resolve any disputes that we may have; and/or

      8. if otherwise required or authorised by law.

  5. Our disclosure of your personal information
    1. We may disclose your personal information to:

      1. our employees, officers or related entities;

      2. our existing or potential agents or business partners;

      3. our insurers, professional advisers, agents, suppliers or subcontractors (including [IT service providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers and payment systems operators);

      4. sponsors or promoters of any promotions or competition we run;

      5. anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

      6. courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;

      7. courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights, including to protect the copyright, trademarks, legal rights, property or safety of us, https://mtceducation.io/, our customers or third parties;

      8. third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and

      9. any other third parties as required or permitted by law, such as where we receive a subpoena.

    2. Google Analytics: We have enabled Google Analytics Advertising Features including [Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.]. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
    3. You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin.  To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.
  6. Overseas disclosure of personal information
    1. Personal information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to countries in Asia Pacific, the USA and the UK.
    2. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
  7. Security of your personal information
    1. We are committed to ensuring that the personal information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    2. The transmission and exchange of information is carried out at your own risk. While we are committed to security, we cannot guarantee the security of any information that you transmit to us, or receive from us 
  8. Your rights and controlling your personal information
    1. Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

    2. Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

    3. Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

    4. Access to your personal information: You may request access to the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

    5. Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

    6. Complaints about privacy: If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Suite No 420 Collins Square Tower 5 Level 23 727 Collins St, Melbourne, Victoria, 3008. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

  9. Personal information from social network accounts
    1. If you connect your account with us to a social network account, such as Facebook, Google, we will collect your personal information from the social network. We will do this in accordance with the privacy settings you have chosen on that social network.

    2. The personal information that we may receive includes your name, ID, user name, handle, profile picture, gender, age, language, list of friends or follows and any other personal information you choose to share.

    3. We use the personal information we receive from the social network to create a profile for you on our app

    4. If you agree, we may also use your personal information to give you updates on the social network which might interest you. We will not post to your social network without your permission.

    5. Where we have accessed your personal information through your Facebook account, you have the right to request the deletion of personal information that we have been provided by Facebook. To submit a request for the deletion of personal information we acquired from Facebook, please send us an email at the address at the end of this Privacy Policy and specify in your request which personal information you would like deleted. If we deny your request for the deletion of personal information, we will explain why.

  10. Changes to Privacy Policy
    1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  11. Website
    1. When you visit our website : When you come to our website (https://mtceducation.io/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
    2. Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwrds. These ads may appear on this website or other websites you visit.
    3. Third party sites : Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.

For any questions or notices, please contact us at:

MTC Education PTY LTD (ABN 16 652 668 785)

Suite No 420, Level 23,
Collins Square Tower Five
727 Collins Street
Melbourne VIC 3008

Email: [email protected]

Last Updated: 14 June 2022